full time sales supervisor, Memorial City Mall, Houston

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
ESSENTIAL JOB RESPONSIBILITIES ? Meet personal and store sales goals ? Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximize sales ? Utilize elevated levels of sales and service to maximize sales performance ? Demonstrate an in-depth knowledge of the merchandise ? After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction ? Ensure all sales related policies and procedures are maintained ? Maintain a keen interest in the fashion industry and market trends
CUSTOMER SERVICE ? Support and encourage staff to provide the highest level of customer service ? Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books ? Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction ? Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)
OPERATIONS ? Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management ? Assist in the training of sales staff in all areas of appropriate register usage and maintenance ? Understand and properly execute all management register functions ? Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork ? Participate in inventories ? Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis
MERCHANDISING/VISUAL ? Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times ? Assist in the implementation and maintenance of all merchandising/ visual directives ? Ensure deliveries are properly processed in a timely manner ? Identify product concerns in a timely manner ? Communicate inventory needs to support the business goal
HUMAN RESOURCES ? Ensure image and grooming standards are professional and reflective of the brand image, at all times ? Adhere to work schedule, inclusive of time and attendance ? Support and assist in follow-up for all training programs and seminars
Minimum 2 years specialty retail experience.
We are an Equal Opportunity Employer M/D/F/V

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